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Returns & Exchanges

Last Updated: March 31, 2026

1. Eligibility for Returns

We want you to love your clothing. If an item is not the right fit or style, you may request a return within 7 days of the delivery date. To be eligible for a return:

  • The product must be unworn, unwashed, unaltered, and free of any odor, makeup, or deodorant stains.
  • Original product tags, barcode labels, and packaging wrappers must remain attached and intact.
  • Innerwear, face masks, socks, and other accessories marked as "Non-Returnable" on the product detail page are excluded from returns due to safety and hygiene protocols.

2. How to Initiate a Return

You can quickly request a return online through your LeafCart dashboard:

  1. Go to your **[My Orders](/account/orders)** history.
  2. Find the order containing the item you wish to return and click "Request Return".
  3. Select the item, quantity, and reason for return. You may optionally upload a photo of the item.
  4. Submit the form. Our warehouse team will review your request and issue approval within 24 to 48 hours.

3. Reverse Pickups & Shipping Packaging

Once your return request is approved:

  • We will schedule a reverse pickup from the shipping address of the order. Our courier partner will attempt the pickup within 2–3 business days.
  • Please keep the item folded and packed securely in its original packaging along with any tag attachments.
  • If our courier service is unable to perform reverse pickups in your postal code region, we will request you to self-ship the package to our warehouse address. We will credit ₹150 to your store wallet to cover standard shipping courier expenses.

4. Exchange Policy

Need a different size or color? We offer exchanges:

  • Exchanges are subject to inventory availability for the requested size and color combination. If the stock is unavailable, we will process a return refund.
  • The first exchange for any order is completely free. Subsequent exchange requests on the same purchase transaction will incur a shipping shipping charge of ₹99.

5. Damaged or Defective Items

In the unlikely event that you receive a damaged, defective, or incorrect product, please contact our support team immediately or request a replacement via your orders panel within 48 hours of delivery. We will fast-track a free replacement order for you.