LeafCart
Back to Home

Refund Policy

Last Updated: March 31, 2026

1. Refund Processing Timeline

Once your returned package is collected and delivered back to our warehouse, it undergoes a standard inspection check.

  • Product inspections are typically completed within 3 business days of receipt at our warehouse facility.
  • Once our quality check team confirms that the clothing items meet all return eligibility guidelines (unworn, original tags, undamaged), we will issue refund approval.
  • You will receive an automated email notification confirming that your refund has been processed.

2. Refund Methods & Transfer Modes

We process refunds based on the payment method used during the original checkout transaction:

  • Prepaid Purchases: For orders checked out using online credit/debit cards or net banking gateways, the refund is credited directly to the source account. This generally takes 5 to 7 business banking days depending on your banking institution.
  • Cash on Delivery (COD) Purchases: For COD orders, since payment is received in physical cash, we offer two modes:
    • Bank Wire Transfer: You can securely supply your bank details (Beneficiary Name, Bank Account Number, and IFSC code) via our customer support portal, and we will initiate an electronic bank transfer. This takes 3–5 business days to clear.
    • Store Wallet Credits: Alternatively, we can immediately credit the refund amount to your store account as gift wallet vouchers to spend on future LeafCart purchases.

3. Shipping Surcharge Deductions

Please note the following cost deduction rules:

  • The initial shipping surcharge (₹99 for orders below ₹999) is non-refundable. Only the purchase cost of the returned clothing items is eligible for refund credit.
  • If you selected standard COD checkout and return the items, any custom COD service convenience surcharges applied at checkout are non-refundable.

4. Late or Missing Refund Settle

If you received a refund approval confirmation email but do not see the money in your account after 7 business banking days:

  1. First, check your credit card or bank account statements thoroughly.
  2. Contact your financial credit card company or banking branch. There is often some processing time before a refund wire is officially posted.
  3. If you have done all of this and still have not received your refund, please get in touch with our billing department. We will assist you with transaction tracking IDs.